Refund policy
We hope you love your order. At ounamei, we stand behind the quality of our products and want you to feel confident with every purchase. If something isn’t quite right, we’re here to help 🤍
Return Window
Eligible items may be returned within 30 days of confirmed delivery. Returns requested after this period may not be accepted.
Return Requirements
To be eligible for a return, items must meet the following conditions:
- Unused and in original condition
- Free from signs of wear, odors, stains, or damage
- Returned with original packaging, tags, and accessories
- Accompanied by proof of purchase
All returned items will be inspected upon arrival. Items that do not meet these conditions may be declined or may be subject to a partial refund based on their condition.
Return Authorization
To ensure a smooth and timely process, all returns must be approved in advance.
Please contact us at ounameiofficial@gmail.com to start your return. Returns sent without prior authorization may not be accepted or processed.
Return Shipping
- For non-defective items, return shipping is the customer’s responsibility
- Original shipping fees are non-refundable
- We do not provide prepaid return labels for preference-based returns (such as color, style, size, or fit)
We recommend using a trackable and insured shipping method, as we are not responsible for items lost or damaged during return transit.
Once your return has been shipped, please email us with:
- Tracking number
- Carrier name
- Items included in the return
This helps us locate and process your return as quickly and accurately as possible.
Exchanges
We always recommend exchanges as the fastest and easiest way to resolve any issue.
We're happy to offer a one-time exchange per order—simply cover the return shipping, and we'll take care of sending your replacement at no additional cost.
Please note that any additional exchanges or returns may involve a small fee.
Processing & Inspection
Once your return is delivered, please allow 5–7 business days for inspection and processing.
Refunds or exchanges will only be processed after the returned item has been received and verified according to our policy.
Refunds
Once approved, refunds will be issued to your original payment method within a few business days. Processing times may vary depending on your financial institution.
Original shipping fees are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If something isn’t right, contact us within 7 days of delivery with clear photo or video proof so we can make it right as quickly as possible.
Requests submitted after this timeframe may not be eligible.
Refused Deliveries & Incorrect Addresses
If a package is refused or returned due to an incorrect or incomplete shipping address provided at checkout, the customer will be responsible for:
- Return shipping fees
- Reshipping fees
- A restocking fee of up to 15%
These costs will be deducted from any eligible refund.
Excessive Returns
To ensure fairness for all customers, we reserve the right to limit or decline returns in cases of excessive return activity, unusual patterns, or suspected misuse of our policy.
In certain situations, a partial refund may be issued based on the condition of the returned item or associated handling costs.
Chargebacks
Our team is always here to help resolve any concerns quickly and fairly.
If you have any issues with your order, we kindly encourage you to contact us first so we can find the best solution for you.
Filing a chargeback without contacting us may delay the resolution process, as we will provide order confirmation, shipping, and delivery records to the payment provider.
Need Help?
Feel free to contact us anytime at ounameiofficial@gmail.com—we’re always happy to help.
