FAQ
ORDERS
Must I register to order from you?
You could register VIP on our store, should take no more than 2 minutes. You also could purchase via your existing facebook/PayPal/google/vk account directly.
How do I cancel my order?
If you’d like to cancel your order, email ounameiofficial@gmail.com
as quickly as possible after your order's been placed. While we’ll always do our best, our team processes orders quickly and we cannot guarantee cancellations after an order has been made.
Once the order has been fulfilled and shipped, cancellation is no longer possible. You’ll need to follow our return process and send the items back to our warehouse, which can take up to five weeks.
How soon will you ship my order after I've made my payment?
Normally in 2-3 working days.
Have another question?
Email ounameiofficial@gmail.com with your order number in the subject line and let us know how we can help.
SHIPPING
We ships worldwide to nearly every country across the globe, we employ the services of major, trusted international carriers to ensure your package arrives to your destination fast and securely.
Do you offer free shipping?
We offer free shipping on all continental U.S., CA, AU orders! Learn more about our shipping policies here.
What are your shipping options and how much do they cost?
- US, CA, AU:
Free Standard Shipping on All Orders to US, CA, AU.
FREE Standard Shipping (YunExpress) arrives in 7-10 business days.
Expedited Shipping (FedEx) arrives within 3-5 business days for $9.99.
* Please note: we do not ship to PO Boxes at this time. - International:
*Shipping estimates exclude time at customs, which can take up to four weeks.
Standard Shipping (YunExpress) arrives within 7-14 business days for $19.99.
Expedited Shipping (FedEx) arrives within 5-7 business days for $29.99.
Do you ship internationally?
We offer worldwide shipping! International shipping is sent through DHL, DHL Express, or UPS. Your international shipping fee will be calculated at checkout. Learn more about international orders here.
How can I track my order?
For all orders made online, you’ll receive a shipping confirmation email with your tracking number and information inside. Got questions? Drop us an email at ounameiofficial@gmail.com.
RETURNS & EXCHANGES
How does your return process work?
We’re focused on providing an easy and simple return process every time. We offer easy returns for a full refund within 30 days of purchase. Learn more about our return policies here.
Do you offer exchanges?
Yes! We offer a FREE one-time instant exchange on your order. If your item arrives damaged, send us photographic proof so we can process your return or exchange.
Refunds and exchanges will be processed within 14 business days after the returned item arrives at our warehouse. However, please note that it can take up to a full month for the refund to be completed or the exchanged item to reach you.
Important details:
Due to customs duties, Canadian and international customers must cover their own return and/or exchange shipping costs. Unfortunately, we are not able to issue return labels to customers outside of the U.S. For our U.S. customers, we offer easy returns.
REFUND
When will I receive the refund for my returned item?
Once your returned item has been received at our warehouse, please allow up to 14 business days (excluding holidays) for our team to process your refund. The funds will then be credited back to your original payment method as soon as possible.
Got questions? Reach out to ounameiofficial@gmail.com so we can help.
GENERAL QUESTIONS
Do you also sell your products wholesale?
We do! You can register to become a wholesale partner right here on our website. Once our team reviews and approves your wholesale stockist request, you can shop freely for your store at wholesale prices.
Interested in a partnership?
We love hearing from influencers, content creators and potential partners. If you’d like to connect, email ounameiofficial@gmail.com telling us a bit about who you are and what you have in mind.
Have another question?
Chat with our team by clicking the chat bubble in the bottom right corner of our website, or email ounameiofficial@gmail.com letting us know how we can help. You can also fill out the form on our Contact page here.