Shipping policy

At OUNAMEI, we strive to provide you with a seamless and reliable shipping experience to ensure that your orders reach you promptly. 

Order Processing 

Once you place an order on our website, We will process your order within 24 hours. During peak season or promotional periods, processing time may be slightly longer, but we will do our best to send your order to you as soon as possible. 

For any questions, please feel free to contact us at ounameiofficial@gmail.com. 

Shipping Fee 

Standard shipping is free in US, CA, GB, AU.
If you live elsewhere in the world, your shipping charges will be calculated at checkout. Please refer to the check out page for specific shipping costs. We will also check all the express and suggest the most suitable way for you. 
Expedited and express shipping costs will be calculated at checkout. 

Free Standard Shipping on All Orders to US, CA, UK, AU. 
Please refer to the International Shipping below for the shipping policies of other countries. 

Shipping Carrier 

We work with a variety of shipping carriers around the globe, our shipping partners include but not limited to UPS, DHL, 4PX, UPSP, EUB, EMS etc. We will choose the best shipping carrier option available for your order so your parcel will arrive at yours ASAP. 

Order Tracking 

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can also track your order directly on our website by visiting the "Order Status" page and entering your order number and email address. 

Shipping Orders 

Most orders from ounamei.com may be shipped directly from local warehouse or overseas warehouse of ounamei. 

We offer the following shipping methods for domestic and international orders: 

  • Standard Free Shipping: Estimated delivery within 7-15 business days. 
  • Expedited Shipping: Estimated delivery within 5-10 business days. 
  • International Shipping: Estimated delivery times vary depending on the destination country and shipping method selected. 

Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed. Orders may be delivered in separate shipments. All purchases through ounamei.com are made according to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. 

Delivery Address 

A complete and correct delivery address is essential. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools). Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. Suppose a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent. In that case, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to ounamei as undeliverable. When the carrier returns an undeliverable package to ounamei please contact ounamei to make arrangements for reshipment. 

Taxes & Tariffs 

Do I need to pay import taxes and duties? 
You are responsible for all import taxes and duties that may be charged when your parcel passes through Customs. Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when the goods you have ordered from us arrive in your country. 

We advise you to find out about the local regulations before ordering from us. ounamei can not give you advice or information about tax rates and customs charges in your country. 

If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.

How can I find out about my local import tariffs? 
Every country has its import regulations and restrictions. You can contact or refer to the official website of your local post office or customs agency to estimate the amount of import duties you may have to pay. 

Delivery Issues 

If you encounter any issues with your delivery, such as delays, lost packages, or damaged items, please contact our customer support team at ounameiofficial@gmail.com with your order number and details of the issue. We will work with our shipping partners to resolve the issue and ensure that you receive your order as quickly as possible. 

Contact Us 

If you have any questions or concerns about shipping and delivery, please don't hesitate to contact us at ounameiofficial@gmail.com. Our customer support team is here to assist you and ensure that your shopping experience with OUNAMEI is hassle-free.